FAQ

よくある質問

About the product

A.
Yes, it is possible. As we are a manufacturer, we can accommodate size and specification changes down to the millimeter to suit your kitchen space and requests. Please feel free to contact us using the inquiry form.
A.
Our dog baths are primarily made of durable and corrosion-resistant stainless steel (SUS430). Please check each product page for detailed specifications.

About orders and quotes

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Thank you. Please use the "Request a quote" button on each product page or the inquiry form at the top of the site to make a request. For custom-made products, please let us know your desired size and specifications in detail so that we can assist you more smoothly.
A.
If the delivery date is important, please contact us by email or phone before placing your order. We usually ship within 7 to 10 business days after your order is confirmed. For custom-made products, it may take approximately 3 weeks from the time the specifications are confirmed until delivery. We will inform you of the exact delivery date when we provide you with a quote.

About delivery and payment

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We accept credit card payments (Stripe) and bank transfers. Please see the payment information page for details.
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Shipping costs vary depending on the destination area and the size and weight of the product. We will provide you with the official shipping cost during the ordering process or when we provide you with a quote. Please refer to the detailed table on the shipping cost page.

For other questions, please feel free to contact us

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Phone Inquiries Here

048-855-1147

Reception hours: Weekdays 9:00-17:00